Terms & Conditions
Making a purchaseAt MUMSLUV, we are not able to cancel, amend or combine orders that are made separately and that have been successfully paid for. Please ensure that item, colour, size, quantity and address are correct before making full payment.
Computation rounding shown in invoice (if any) is a decimal representation due to multiple rounding mechanisms.
We post all orders made before 1pm, Monday - Friday on the same day via PosLaju. PosLaju makes deliveries Monday - Saturday, excluding the first Saturday of every month and local public holidays (Malaysia).
Once the Dispatch Confirmation is emailed to you, your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any).
For all international orders, any customs or import duties charged once the parcel reaches its destination country (if any) must be paid for by the recipient of the parcel. Goods sold and delivered to overseas (out of Malaysia) are zero-rated with GST at 0%.
PaymentAll payments have to be made by means specified by MUMSLUV. Payments shall not be deemed to be made until full amount of funds have cleared.
Prices and shipping rates are subject to change without notice but changes will not affect orders that have already been accepted.
Exchanges/ ReturnsAll returns must be returned in UNWORN, UNWASHED, UNALTERED condition with ALL TAGS ATTACHED for store credit only.
All returns must be posted within 7 days of receiving your order along with the RETURN FORM.
All items returned (including faulty items) without abiding by the above terms (1. & 2.) will not be accepted.
There is a restocking fee of 10% for all items returned.
Buyer bears the cost of shipping the item back to us.
Please note that there may be a 0 - 2.5 cm difference in given measurements. Items that vary within this range will not be accepted as defect.
Please note that there may be a variance in the colour of the item due to computer screen settings and studio lighting. MUMSLUV portrays all items as accurately as possible. Returns due to colour variances will not be accepted.
All returns will be processed by the Returns Department, up to 5 working days from the date we receive the parcel.
MUMSLUV is not liable for MUMSLUV items purchased from a third party merchant.
All unclaimed parcels are forfeited 60 days after a notification email is sent.
Product CareBuyers are advised to hand wash all items purchased from MUMSLUV using mild detergent and cool water (unless otherwise stated on the product care page).
All items should not be dried under direct sunlight.
Buyers are advised to iron all items at low to medium heat. Items that are of chiffon, silk or satin material to be steam ironed or ironed with a piece of cloth between iron and item of clothing.
Usage of the siteMUMSLUV may feature pictures, articles, information, digital images, text, data, games, surveys, contests, promotions, advertising, logos, trademarks and other forms of content*** we deem will be of interest to our customers or visitors. This Content can be viewed, transferred, shared and stored by our customers and guest. However, the ownership of this Content belongs to MUMSLUV and by downloading or storing of this Content does not render the customer or visitor the rights nor ownership to it.
MUMSLUV Sdn Bhd (1203541-V), formerly known as Alfan Network Ddn Bhd reserves the right to make amendments to any of the above Terms & Conditions.